FAQS
Good Questions. Clear Answers.
Need more detail? See Support & Warranty.
Is there a monthly Pixslip software subscription?
No. The purchased application version is a one-time purchase. Optional future major upgrades may have separate fees.
Can I use my own business name and logo?
Yes. Your application can be configured with your business name, logo, and brand colors.
Can I use my own equipment?
Yes, with the Application Only package, provided your tablet and printer meet compatibility requirements: an Android tablet and an 80mm USB-connected thermal receipt printer. Confirm compatibility before ordering.
Does the photobooth use ink?
No. It prints on compatible thermal receipt paper.
Does it work without internet?
Core photo capture and supported printing functions can work offline. Online payments and QR digital downloads require an internet connection.
Can guests download their photos?
Yes, when Online Mode is enabled and internet access is available.
What colors are available for the complete unit?
Black and white.
How long does preparation take?
Estimated preparation is 5–7 business days, excluding shipping, subject to order details and confirmation.
Is technical support included?
Yes. Lifetime technical support is included for your purchased application version, subject to the support policy. Future major upgrades are not automatically included.
Is there a hardware warranty?
Pixslip offers a 15-day limited warranty on supplied tablets and thermal printers, subject to warranty terms and applicable consumer rights.
